FAQ

Frequently Asked Questions

Orders

How do I place an order?
Choose your item, click "Add to cart", then go to checkout. Enter your UK delivery address and pay securely with PayPal. You'll receive an order confirmation email straight away.

Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Email support@nofara.shop with your order number as soon as possible. If your order has already shipped, you can return it under our 30-day returns policy.

Shipping & delivery

Do you ship outside the UK?
No. We currently ship to addresses within the United Kingdom only.

How much does shipping cost?
Shipping is free on all UK orders, with no minimum spend.

How long will delivery take?
The total estimated delivery time is 3–5 business days: 1–2 business days to process your order plus 2–3 business days in transit. Orders placed before 2:00 PM (UK time), Monday to Friday, start processing the same day.

How can I track my order?
When your order ships, we'll email you a shipping confirmation with tracking information.

Full details: Shipping Policy.

Returns & refunds

Can I return an item?
Yes. You can return items within 30 days of receiving them, whether they're defective or you've simply changed your mind. Non-defective items should be unused and in their original condition.

Do I have to pay for return shipping?
No. We send you a free return label to download and print, and there is no restocking fee.

Do you offer exchanges?
We don't offer exchanges. Please return the item for a refund and place a new order for the item you want.

How do I start a return?
Email support@nofara.shop with your order number and the item(s) you'd like to return. We'll reply with your return label and instructions.

When will I get my refund?
Refunds are processed within 10 days of us receiving your return, back to your original PayPal payment method in GBP.

Full details: Refund & Returns Policy.

Payment

Which payment methods do you accept?
We accept PayPal. Through PayPal checkout, you can pay with your PayPal balance or a debit/credit card linked to PayPal, where available.

Which currency are your prices in?
All prices are in British Pounds (GBP £).

Is checkout secure?
Yes. Our checkout is SSL-encrypted, and payments are handled by PayPal. We never see or store your full card details.

Products & care

What are your products made of?
Our headbands, market totes, coasters and dishcloths are crocheted from cotton yarn. See each product page for size and material details.

How do I care for my crochet cotton items?
Our items are machine washable. For best results, wash on a gentle cycle (30°C recommended), reshape while damp and lay flat to dry. Do not bleach or tumble dry.

Will my item look exactly like the photos?
We photograph our products as accurately as possible. Because they're made from cotton yarn, small variations in colour and texture are normal, and colours may appear slightly different depending on your screen.

Still have a question?

We're happy to help. Email support@nofara.shop or call +44 7715 117610 (Monday to Friday, 9:00 AM – 5:00 PM UK time), or visit our Contact page.