Refund policy

Refund & Returns Policy

Last updated: 17 October 2026

At Nofara, we want you to love your crochet cotton pieces. If you are not completely happy with your order, you can return it within 30 days for a full refund. This policy applies to all orders placed on nofara.shop and delivered within the United Kingdom.

1. Return window

You have 30 days from the date you receive your order to request a return.

2. What can be returned

We accept returns for both defective and non-defective products, including if you simply changed your mind.

  • Non-defective items should be returned unused, unwashed and in the same condition you received them, ideally in their original packaging.
  • Defective, damaged or incorrect items can be returned in any condition. Please include a short description of the problem and, if possible, a photo when you contact us.

3. Exchanges

We do not offer exchanges. If you would like a different item, please return your original item for a refund and place a new order.

4. Return costs

  • Return shipping is free. We provide a prepaid return label at no cost to you.
  • No restocking fee is charged on any return.

5. How to return an item

  1. Email us at support@nofara.shop with your order number and the item(s) you wish to return.
  2. We will reply with your free prepaid return label, which you can download and print.
  3. Pack the item(s) securely, attach the label, and drop the parcel off at the carrier location shown on the label. Returns are made by mail.

Our returns address is:
Nofara
55 Armoury Way
London, SW18 1JZ
United Kingdom

Please do not send items to this address without contacting us first, so we can match the return to your order.

6. Refunds

  • Once your return arrives, we will inspect it and email you to confirm.
  • Approved refunds are processed within 10 days of us receiving your return.
  • Refunds are issued to your original payment method (PayPal) in GBP (£). Depending on PayPal and your bank, it may take a few extra days for the money to appear in your account.
  • Original shipping was free, so the full price of the returned item(s) is refunded.

7. Late or missing refunds

If you have not received your refund after 10 days from our confirmation, first check your PayPal account and bank, then contact us at support@nofara.shop and we will help.

8. Your statutory rights

This policy is in addition to, and does not affect, your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

9. Contact us

Nofara
55 Armoury Way, London, SW18 1JZ, United Kingdom
Email: support@nofara.shop
Phone: +44 7715 117610